Page Contents
Welcome to IQTest.Training! We are committed to providing high-quality testing services and educational tools designed to enhance intellectual and cognitive development. To ensure a smooth and transparent user experience, we’ve outlined our comprehensive return policy below.
Digital Products and Services
At IQTest.Training, our offerings consist primarily of digital products and services, including:
- Paid IQ tests.
- Children’s developmental assessments.
- Psychological evaluations.
- Educational quizzes.
- Brain training exercises.
Due to the digital nature of these products, specific policies apply regarding refunds, cancellations, and disputes.
Refund Eligibility
Refunds may be issued under the following circumstances:
Technical Issues: If you experience technical difficulties preventing access to or completion of a purchased service, you may request a refund. This includes errors such as:
- Tests failing to load or function as expected.
- Payment processing issues resulting in unsuccessful transactions.
Unintentional Duplicate Purchases: If the same test or service was unintentionally purchased multiple times, a refund for the duplicate transactions will be provided upon verification.
Service Non-Delivery: If a test or service you purchased is not delivered or accessible within the stated time frame, you may qualify for a refund.
Failure to Access Results: If paid test results are unavailable due to a system error and cannot be retrieved despite repeated attempts, you may request a refund.
Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Completed Tests: Refunds cannot be provided once a test is successfully completed and results have been delivered. The value of the service lies in the immediate delivery of the results.
- Change of Mind: We cannot provide refunds if you change your mind after purchasing or completing a test.
- Improper Use of Services: Refunds are not applicable if the service malfunctions due to misuse, such as accessing tests with unsupported devices or browsers.
- Free Services: All free IQ tests, quizzes, and other resources are provided as-is and are not eligible for refunds.
Requesting a Refund
If you believe you qualify for a refund under our policy, please follow these steps:
- Contact Us: Email our customer support team at [email protected] within 14 days of your purchase. Include your order confirmation, test details, and a detailed explanation of the issue.
- Verification Process: Once your request is received, our team will investigate the issue. This process typically takes 5-7 business days.
- Refund Decision: If your request meets our refund eligibility criteria, we will initiate a refund to your original payment method. Refund processing may take up to 10 business days, depending on your financial institution.
Account Credits
In certain cases, instead of a direct refund, we may offer account credits to be used toward future tests or services. This option is particularly useful if you plan to continue using our platform. Account credits are valid for one year from the date of issuance.
Cancellations
Due to the instant delivery of most of our services, cancellations are not typically possible after purchase. If you have not started a test or accessed the purchased service, please contact us immediately for assistance.
Disputes
We strive to resolve all concerns amicably. However, if you are unsatisfied with the outcome of your refund request, you may escalate the issue by contacting our support team for further review.
Customer Support
Our dedicated customer support team is available to address any questions or concerns you may have regarding our return policy or other aspects of our services. Please do not hesitate to reach out to us at [email protected] or through our online contact form.
Policy Updates
IQTest.Training reserves the right to update or modify this return policy at any time. Changes will be posted on this page with the updated effective date. We encourage users to review this page periodically to stay informed about our policies.
Effective Date: [Insert Date]
Thank you for choosing IQTest.Training. We value your trust and look forward to supporting your journey of intellectual growth!